Question 1

How does billing work?

Accepted Answer

Monthly subscriptions billed via Stripe. We don't store your card — Stripe does. You can manage card and invoices from the customer portal in your dashboard.

Question 2

What's a 'save'?

Accepted Answer

One save = one new contact recorded. Editing or recalling an existing contact doesn't count. Searches are unlimited on every plan.

Question 3

What happens when I hit my monthly save limit?

Accepted Answer

Memry will tell you politely on WhatsApp and stop saving new contacts until next month — or upgrade in seconds. Recall and search keep working as normal.

Question 4

Can I downgrade or cancel any time?

Accepted Answer

Yes. Cancel from your dashboard or directly in Stripe. You keep paid features until the end of your billing period, then drop to Free.

Question 5

Do my saved contacts disappear if I cancel?

Accepted Answer

No. Your contacts stay forever. You just go back to the Free tier limit on new saves.

Question 6

Is there a free trial of paid plans?

Accepted Answer

We do better than a trial: a 7-day full money-back guarantee. Try Plus or Pro, and if it's not for you, email us within 7 days for a full refund.

Question 7

Is there a yearly plan?

Accepted Answer

Not at launch. Coming soon — yearly will save you ~17% (10 months for the price of 12).

Question 8

Do you offer discounts for students / non-profits?

Accepted Answer

Yes. Email hello@hellomemry.com from a .edu address (students) or your org's domain (non-profits) and we'll set up a discount.

Question 9

Do you accept payment in my local currency?

Accepted Answer

Stripe handles currency conversion automatically. Prices on this page are in USD; your card is charged the equivalent in your currency.

Question 10

Are there any usage fees on top?

Accepted Answer

No. The monthly price is everything — no per-message charges, no language surcharges, no surprise bills.

Question 11

What about VAT / sales tax?

Accepted Answer

Tax is applied at checkout based on your country, per local regulations. Stripe handles the math.

Question 12

Can I move my plan to a different phone number?

Accepted Answer

Email us — we can transfer the plan as long as you can verify ownership of both numbers.

Question 13

What payment methods do you accept?

Accepted Answer

All major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and most local methods Stripe supports in your country.

Question 14

Do you store my payment info?

Accepted Answer

No. Stripe stores it securely (PCI-compliant). We only ever see the last 4 digits.

Question 15

Will prices change later?

Accepted Answer

If we ever raise prices, your plan stays grandfathered at the price you signed up at, for as long as you stay subscribed.

Question 16

Is my data used to train AI?

Accepted Answer

No. Your contacts and notes are never used to train Memry's models or anyone else's.

Question 17

Can I get a refund after 7 days?

Accepted Answer

After the 7-day window, refunds are case-by-case — email us. We'd rather lose money than keep an unhappy customer.

Question 18

Is there a team or shared plan?

Accepted Answer

Not yet — Memry is a personal tool today. Teams plan is on the roadmap. Email hello@hellomemry.com to be notified.

Question 19

What's your privacy policy?

Accepted Answer

Plain English: we collect what we need to run the bot, share it with no one, never sell anything, and let you delete everything with one message. Full policy is at /privacy.

Question 20

Can I switch from Plus to Pro mid-month?

Accepted Answer

Yes. Stripe prorates automatically — you only pay the difference for the rest of the billing period.

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